•   about 8 years ago

Expose 'people' and 'person' - email/officephone/etc

Checking here:

want to find phone/email etc as listed here:

on the documentation page, cannot find references for those fields.


  •   •   about 8 years ago

    //Get Creator Data
    var thisCreator = card.services('people').request('person', ticket.creator.id)
    var creator_cell = thisCreator.phone_mobile; ???
    var creator_email = thisCreator.email; ???

  • Manager   •   about 8 years ago

    We will not offer access to end user phone numbers or emails via the API. This is for privacy reasons to protect the personal information of the end users that our IT pros support.

    Let me know if you have any questions.


  •   •   about 8 years ago

    So each end user has spiceworks installed. Is this the only want they can get notifications? Or can I trigger spiceworks to send the end user a notification? Or are they notified on all ticket changes?

  • Manager   •   about 8 years ago

    Each IT pro has Spiceworks installed. By default, end users will get email notifications on most ticket changes (new comments, ticket status updates, etc.).

    What type of notifications are you looking to send them?

Comments are closed.