•   over 3 years ago

End User Facing?

If I create a page for the APP for end-users, will they be able to access my app as well, or just the IT staff?

  • 8 comments

  • Moderator   •   over 3 years ago

    Right now, apps are only limited to IT staff. In the next version of the Platform App API, we will have support for displaying apps to end users. The next version is due for release later this Fall.

  •   •   over 3 years ago

    I want users to be able to rate a ticket (good, neutral, bad). So there is not way for a clickable link to update a ticket?

  • Moderator   •   over 3 years ago

    The best way to notify an end user would be to create a new ticket comment via the API with a link to whatever feedback you are looking to collect https://spiceworks.github.io/developers.spiceworks.com/documentation/cloud-apps/reference/helpdesk#create-a-comment.

    Does that accomplish what you're looking for?

  •   •   over 3 years ago

    That was the current plan. But will that update the ticket when the end-user clicks the link?

  • Moderator   •   over 3 years ago

    It will not automatically update the ticket when they visit the link. It will be up to you to either update the interface in your app, so that the IT pro will see the changes or create a new comment on the ticket to notify the user of the updates.

    It sounds like, as long as you update your app, the IT pro will see the updates next time they visit your app. If you want to update the IT pro immediately and the update is just meant for them, you can access IT pro emails through the API and notify them that the user has followed the link.

    Let me know if that helps.

  •   •   over 3 years ago

    Okay. So just to be clear, the api can access the IT pro's email address, but cannot access the end-user's email addresses. Correct?

  • Moderator   •   over 3 years ago

    Correct. To access the IT pro's email address, you can use the Environment API and you will need the Extended Data access permission.

  •   •   over 3 years ago

    Thanks Michael!

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